Conflict Coaching

Teaching Strategies for More Effective Engagement

“Anger is a wonderful tool for identifying problems. Anger is a terrible tool for resolving
them,” -Dr. Scott Turansky.

People become angry when injustice significantly impacts their identity or impedes their goals.
Like pain, anger rightly signals a situation that must be addressed. Yet, all too often, people try to
use their anger to resolve the issue leading to broken relationships at home, work, or the

A conflict coach works one-on-one with persons struggling to translate their justified anger into
healthier, more effective means of resolving the issues. The coach uses a proven, step-by-step
process to help the client identify their own triggers and what is being threatened. Then, the
coach works with the client to identify which patterns get in the way of resolving the issue and to
develop new patterns that appropriately communicate the client’s feelings and goals while
opening the discussion to options that will resolve the underlying issues.

The Resolution Center offers conflict coaching as part of its package of services to enable parties
in divorce, business, or other conflicts better participate in the mediation sessions. Parties not
only experience enhanced results in working through the present conflict, but learn strategies for
negotiating future disputes.

The Resolution Center also offers conflict coaching as a stand-alone service. For divorce
attorneys who need help coaching a client through the divorce process, businesses addressing
employee issues, families addressing the needs of elderly parents, or faith communities
experiencing relational crises–we can help. Investing in conflict coaching helps the individuals
learn new strategies for working through conflict that make the overall issues easier to address.


The Resolution Center

49 South Elm Street
Zionsville, IN 46077
Phone: 317.344.9740

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